Welcome to INESC-ID: Difference between revisions

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(Created page with "<div style="float: right;">200px|right </div> __NOTOC__ If you are unfamiliar with INESC-ID's services or with our infrastructure and resources, you may wish to start exploring from the above menu. == "Help! Nothing Works!" == <div style="height: 130px; float: left; margin-right: -20px;">150px</div> Sometimes, something goes horribly wrong in some obscure corner of some unseen machine in some unknown place. But it af...")
 
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If you are unfamiliar with INESC-ID's services or with our infrastructure and resources, you may wish to start exploring from the above menu.
== INESC-ID wiki==
Welcome to the INESC-ID wiki! This collaborative platform serves as a central hub for information about services and resources related to our institute. Here, you can access a wide range of materials, including policies, guidelines, and details about our various services and infrastructure. Whether you're seeking help with email, Gitlab, or high-performance computing, you'll find the necessary information in our organized menubar. We encourage you to contribute your knowledge and expertise to enrich our collective understanding and foster a thriving collaborative environment. Let's work together to build a comprehensive knowledge base for the benefit of our entire INESC-ID community.


== "Help! Nothing Works!" ==
== "Help! Nothing Works!" ==
<div style="height: 130px; float: left; margin-right: -20px;">[[Image:PanicButton.jpg|150px]]</div>
<div style="height: 130px; float: left; margin-right: -20px;">[[Image:PanicButton.jpg|150px]]</div>
Sometimes, something goes horribly wrong in some obscure corner of some unseen machine in some unknown place. But it affects you, nonetheless...
While we strive to provide a seamless experience, occasional issues may arise within our systems. If you find yourself facing a perplexing situation where things don't seem to function as expected, fear not! Our dedicated support sections (see menu above) are here to guide you through troubleshooting steps and provide potentially useful insights.


'''Check the "infrastructure" section of the menu.'''
It's important to note that, at times, certain circumstances may be beyond our immediate control. In such cases, rest assured that our team is actively working to identify and resolve the underlying cause, even before you may have noticed any disruptions. We've weathered various challenges, from natural disasters to system failures, but our resilience and commitment to restoring normalcy remain unwavering.


Please note that sometimes, '''no one''' can do anything. Although this is not very comforting, it means that some kind of hopefully not too major a catastrophe has happened and the problem is not specifically yours.
As a precautionary measure, we encourage you to regularly back up your data to safeguard against potential data loss. Should you require assistance, please feel free to reach out to our support team at [mailto:admin@inesc-id.pt admin@inesc-id.pt]. Providing detailed descriptions of the issue you're experiencing will enable our IT professionals to offer tailored solutions more effectively.
 
Catastrophes are usually noted right away and troubleshooting should already be under way, possibly even before you noticed anything. This does not mean that a potential catastrophe is or indeed can be avoided: we've had floods, power outages, multiple disk failures... the list goes on.
 
'''Please, backup now and then.'''
 
Nevertheless, you can ask for help by sending an email to [mailto:admin@inesc-id.pt admin@inesc-id.pt].<br/>
If you do this, please be specific when describing the issue, so that the IT people can be of assistance.

Latest revision as of 16:03, 17 September 2024


INESC-ID wiki

Welcome to the INESC-ID wiki! This collaborative platform serves as a central hub for information about services and resources related to our institute. Here, you can access a wide range of materials, including policies, guidelines, and details about our various services and infrastructure. Whether you're seeking help with email, Gitlab, or high-performance computing, you'll find the necessary information in our organized menubar. We encourage you to contribute your knowledge and expertise to enrich our collective understanding and foster a thriving collaborative environment. Let's work together to build a comprehensive knowledge base for the benefit of our entire INESC-ID community.

"Help! Nothing Works!"

While we strive to provide a seamless experience, occasional issues may arise within our systems. If you find yourself facing a perplexing situation where things don't seem to function as expected, fear not! Our dedicated support sections (see menu above) are here to guide you through troubleshooting steps and provide potentially useful insights.

It's important to note that, at times, certain circumstances may be beyond our immediate control. In such cases, rest assured that our team is actively working to identify and resolve the underlying cause, even before you may have noticed any disruptions. We've weathered various challenges, from natural disasters to system failures, but our resilience and commitment to restoring normalcy remain unwavering.

As a precautionary measure, we encourage you to regularly back up your data to safeguard against potential data loss. Should you require assistance, please feel free to reach out to our support team at admin@inesc-id.pt. Providing detailed descriptions of the issue you're experiencing will enable our IT professionals to offer tailored solutions more effectively.